Overview

Velaro’s product suite intelligently learns, engages and reacts to your customers. This makes Velaro the choice solution for leading B2B and B2C companies and with over 8 years of experience we’re trusted by thousands of large and small companies.

Features

Click to Chat & Click to Call

• Simple quick-start wizard
• Web based forms that match your corporate brand
• Department / skills based routing
• Inbound chat / call queue based routing
• Proactive chat invitations
• 128-bit SSL Security
• Role based Security
• Advanced reporting
• Premade messages
• Post-chat satisfaction surveys
• Push-page and agent-to-visitor file transfer

Real-Time Visitor Monitoring

• Advanced geo-targeting
• Search engine and keyword reporting
• View previous chats and survey submissions

Surveys

• Stand-alone HTML surveys
• Fully integrated into our click-to... products
• Comprehensive survey reporting

Web Traffic Analytics

• Advanced off-line visitor reporting
• Visitor page navigation histories
• Search engine and keyword analysis

Out-of-box Third Party Integration

• Salesforce.com
• Netsuite.com
• Vonage
• Email Center Pro
• Sugar CRM
• Google Analytics
• AspDotNetStorefront
• Twilio
• CallWithUs.com
• NetApplications/HitsLink

Rules, Invitations, and Alerts

• Advanced pro-active chat invitations

System Requirements

Compatible Operating Systems

• Windows Vista
• Windows XP
• Windows NT
• Windows 2000