Get the conversation started with Velaro, our "TopTenREVIEWS Gold Award" winning live chat service. Velaro offers an excellent SMB (Small Business) package as well as the more powerful Enterprise and Livefluence options.
This service goes above and beyond its sea of competitors and offers integration tools that can help you provide outstanding service with convenient CRM and shopping cart integration. Velaro provides advanced proactive chat invitations, even sophisticated marketing tools like targeted and unique chat invites, suggested purchase tools and much more; there really is no limit to what Velaro can offer you. It even provides out-of-the-box third party integration with popular tools like Google Analytics, SalesForce, Vonage, SugarCRM, AspDotNetStorefront, NetSuite and more.
Velaro Standout Features:
We found Velaro easy to use on both the operator and the visitor side. Most tools are simple to figure out, without having to read through the help pages and it offers helpful tools like spell checkers to make creating quality chat conversations effortless and fast.
This service comes with a quick start program that makes getting your chat service up and running quick and effortless. Though it offers many customization options, tweaks and modifications, you do not have to worry about that right away; you can easily get your service implemented and add customization along the way as you figure out what works best for you. Most of the initial stuff is easy to set up, such as alert options, font choices, custom header/footer options and the like.
On the administrator side, we found configuration and monitoring tools easy to understand, plus Velaro will provide implementation support and training should you need it.
Velaro offers exceptional multitasking tools for the chat operator. This service is one of the rare few that offer shopping cart and CRM integration, which is a great time saver. So for example if a visitor is logged on to your site, the chat operator can access their shopping cart to help them with their order or view past purchases to help “qualify” the customer or to help give them the information they need to know what the customer may be interested in and more. They can do this right from Velaro, without having to login to another program.
Also, if configured to do so, it can access your CRM database, which could prove extremely convenient really quick. Integration can happen in two ways; it can be configured to access the website that governs these services for you or you can create a simple script that will run to integrate the two programs (Velaro can help you with the integration process). These two advanced tools can greatly decrease shopping cart abandonment and can also help you provide a more personalized service to your customers and clients.
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