Velaro Reviewer's Comments
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Velaro, our number 2 ranked chat service and "TopTenREVIEWS Silver Award Winner" is a dependable, feature–rich live chat package with a price to match. Velaro is one of the few chat services that offers every monitoring and tracking feature we reviewed for this website. Only slight navigation and monitoring capabilities that increase the learning curve prevent this product from receiving top marks.
Although we found Velaro to have one of the best live chat programs, it was difficult establishing pricing details. They do not post pricing on their website. They highly encourage you to speak to a sales representative to establish your website's needs and which features are right for you.
Velaro Screenshots. Click to Enlarge
Ease of Use:
Our review of Velaro revealed some navigation shortcomings that prevented this service from receiving top marks. Velaro provides the same options found in Livehelper and Live Site Manager, but these were more difficult to find. Familiarity with Velaro could help overcome navigation issues.
Setup Ease:
Setting the program up was simple. The Velaro website offers excellent FAQs and the support team works well with customers.
Multi-Tasking Ease:
As with Livehelper and Live Site Manager, Velaro simplified the art of multitasking; this made chatting with several people at once short work. All the features and tools we needed-such as the tool to send a file to a chat customer-are included within the individual chat window of each chat in session.
Monitoring Capabilities:
Velaro offers all the common traffic monitoring tools, including an alert to let you know when you have a new visitor on your website. You'll see information about where that visitor came from (including what keyword or link they used to find your website). You can track any page a visitor opens as they open them.
You'll even be able to spot return visitors and resume previous chat logs to personalize your sessions and enhance the customer experience on your website. Chat history is also great for resolving discrepancies between what was said and what a customer or operator thought was said.
And if your visitor's computer allows it, your chat operator can introduce a chat instead of waiting for the customer to ask a question.
You'll also see composite data on all your visitors in a tidy statistical summary. All this visitor monitoring information can help you aim your advertising dollars in the right direction.
Although Velaro offered many other monitoring features, we found them difficult to use. We were required to look in several locations (and click more buttons) to find the preferred monitoring data.
Feature Set:
Though Velaro doesn't offer as many sharing features as other services, Velaro does provide a solid chat package—everything works as promised and the service is reliable. Moreover, Velaro has a spell checker, SSL Security abilities, keywords and a customer survey, all practical features Live Site Manager doesn't offer.
In harmony with its peers, Velaro offers plenty of chat window customization tools, nearly every chat operator convenience feature we reviewed, including an option to allow customers to email a transcript of the chat session to themselves.
Help/Support:
We were impressed with the quality help Velaro representatives offered. Questions were answered quickly, representatives kept in regular contact, returning calls and resolving issues as promised. Velaro offers live chat support and email, but not a toll-free telephone number.
Volaro's usual price is 59.99 per operator per month, but depending on your situation, Velaro will offer volume discounts up to 10 percent.
Scalability:
Velaro doesn't set limits on the number of chat operators you can add. You won't need to change to another service if you outgrow your current plan-just upgrade.
Summary:
Velaro is a good solid chat service, offering all the basics (and then some) at a reasonable price. To raise the bar, Velaro could spend time simplifying its navigation.
©2008 TopTenREVIEWS, Inc.
