SiteChat Product Details
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Features:
- With our chat software provide Support from ANY computer ANYWHERE with no additional software installation
- Online/Offline icons - Customized
- Canned Responses
- Canned Commands
- Support Rep Can Handle Multiple Requests
- View where visitor has been on your site when they chat
- UNLIMITED Departments
- UNLIMITED support reps per Department
- Assign support reps to multiple departments!
- Transfer calls to other support reps
- Load balancing to evenly distribute calls to online support reps per department! Request polling from support rep to support rep!
- UNLIMITED Seats (support reps)
- PUSH Webpages
- Sound Request Alert
- NO Banners!
- Leave a Message
- Log Transcripts
- Print Transcripts
- Search Transcripts
- Capture Visitor Data
- Daily Request Reports
- Supports different languages
- Notification when visitor has left chat session
- Traffic Monitor—Monitor your visitors as they surf webpages on your site. See which site they clicked thru from to your site, how long they've been on your site and the pages they have visited.
- Initiate Chat—Launch a chat with any visitor on your site with a single click. Great for Upselling!!
Screenshots:
A complete list of features and side-by-side comparisons are available on the Live Chat Support Software Review HomePage.
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