Management can set the chat window to float up and down one side of the screen as the customer moves around your webpage. For an example, see our Live-Chat-Software-Review Homepage.

The chat service instantly shows what keyword the customer used to find your website. This information helps you hone your marketing.

Also called "forcing a chat," chat operator can initialize a conversation without the customer's consent. (Some customer computers block this.)

Look up a customer IP address or website.

Watch where visitors go on your website, what order they visit pages, how long they stay on each webpage.

Chat operator can open a new webpage window for a customer while chatting.

Similar to browser look up, a chat operator can see the visitor's data, such as IP address, web browser, and general location.

Allows chat operators to spell effortlessly. Most built-in spell checkers correct spelling as the operator types; suspected errors are marked and can be corrected before the message is sent.

Customer can open a new webpage for the chat operator to view while chatting.

Chat software allows several simultaneous chat sessions.