Real-Time Communication
- Real-time Chats
- Multiple Chat Requests
- Operator-to-Operator Chats
- Party is typing Notify
- Email Signature
- Auto Save Transcripts
- Search Transcripts
- Department Share Transcripts
- Email Transcripts
- Capture Visitor Data
Sales and Marketing
- Ad Tracking (Track'it)
- Track Visitor Refer URL
- Initiate (Proactive) Chat
- PUSH HTML pages
Customization and Administration
- Operator Console Monitor
- Operator Online/Offline Activity Monitor
- Department Chat Icons
- TEXT LINK to support
- Remote Administration
- Time Zone Setup
- Spam Blocking
- Chat Window Themes
Reporting and Stats
- Operator Rating System
- Visitor Traffic Monitor
- Daily Request Reports
- Log Transcripts
Efficiency Control
- Hidden Departments
- Traffic Monitor Refresh Rate
- Knowledge Base (FAQ) Integration
- Assign Operator to Multiple Departments
- Operator Auto-Reconnect
- Canned Responses
- Canned Commands
- Department Canned Responses
- Set Operator Request Order
- Request Load Balancing
- Request Polling
- Set Request Plling Type
- Transfer Calls
- Support Hour Message
- Sound Request Alert
- Leave a Message
Source Code Advantage
- Runs on Your Server and Domain
- Modify the Source Code
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