Features

Real-Time Communication

• Real-time Chats
• Multiple Chat Requests
• Operator-to-Operator Chats
• Party is typing Notify
• Email Signature
• Auto Save Transcripts
• Search Transcripts
• Department Share Transcripts
• Email Transcripts
• Capture Visitor Data

Sales and Marketing

• Ad Tracking (Track'it)
• Track Visitor Refer URL
• Initiate (Proactive) Chat
• PUSH HTML pages

Customization and Administration

• Operator Console Monitor
• Operator Online/Offline Activity Monitor
• Department Chat Icons
• TEXT LINK to support
• Remote Administration
• Time Zone Setup
• Spam Blocking
• Chat Window Themes

Reporting and Stats

• Operator Rating System
• Visitor Traffic Monitor
• Daily Request Reports
• Log Transcripts

Efficiency Control

• Hidden Departments
• Traffic Monitor Refresh Rate
• Knowledge Base (FAQ) Integration
• Assign Operator to Multiple Departments
• Operator Auto-Reconnect
• Canned Responses
• Canned Commands
• Department Canned Responses
• Set Operator Request Order
• Request Load Balancing
• Request Polling
• Set Request Plling Type
• Transfer Calls
• Support Hour Message
• Sound Request Alert
• Leave a Message

Source Code Advantage

• Runs on Your Server and Domain
• Modify the Source Code