Features:

• Visitor Monitoring — Identify repeat visitors and look up important Who Is information.
• Visitor Alert — Receive instant notification when a new visitor has entered your site.
• Co-Browsing — Watch your visitors move from page to page and discover which pages are viewed most frequently.
• Proactive Invitation — Initiate chat sessions with your customers and provide answers and support at just the right time.
• Email Signature — Add a live chat button to all of your email communications and email marketing campaigns.
• Web Presence — Add a live chat button to your online auctions, real estate, and classified listings.
• Document Sharing — Send product information and company documents to site visitors.
• Push Web Pages — Offer direct links to web pages so customers can navigate through your site quickly.
• Who Is Browser Lookup — Find out important information about the location of a visitor.
• Repeat Visitor Identification — Greet previous visitors to your site by name and offer customized support.
• Visitor History/Chat Transcripts/Search — Review and search past chat sessions to gain insight into the needs of your customers and to quickly review individual customer histories.
• Website Statistics Summary — A comprehensive report of your total website traffic that provides valuable information that can be used to optimize your website.
• Canned Greetings & Responses — Save time by quickly providing prewritten answers that are consistent across all operators and chat sessions.
• Multiple Chat Sessions — Provide support to multiple site visitors simultaneously.
• Chat Transfer — Transfer chat sessions to operators that can best serve the needs of your customer.
• Customizable Interface — Customize the chat interface with your company logo and colors.