LiveSiteManager Product Details
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Features:
- Visitor Monitoring — Identify repeat visitors and look up important "Who Is" information.
- Visitor Alert — Receive instant notification when a new visitor has entered your site.
- Co-Browsing — Watch your visitors move from page to page and discover which pages are viewed most frequently.
- Proactive Invitation — Initiate chat sessions with your customers and provide answers and support at just the right time.
- Email Signature — Add a live chat button to all of your email communications and email marketing campaigns.
- Web Presence — Add a live chat button to your online auctions, real estate, and classified listings.
- Document Sharing — Send product information and company documents to site visitors.
- Push Web Pages — Offer direct links to web pages so customers can navigate through your site quickly.
- "Who Is" Browser Lookup — Find out important information about the location of a visitor.
- Repeat Visitor Identification — Greet previous visitors to your site by name and offer customized support.
- Visitor History/Chat Transcripts/Search — Review and search past chat sessions to gain insight into the needs of your customers and to quickly review individual customer histories.
- Website Statistics Summary — A comprehensive report of your total website traffic that provides valuable information that can be used to optimize your website.
- "Canned" Greetings & Responses — Save time by quickly providing prewritten answers that are consistent across all operators and chat sessions.
- Multiple Chat Sessions — Provide support to multiple site visitors simultaneously.
- Chat Transfer — Transfer chat sessions to operators that can best serve the needs of your customer.
- Customizable Interface — Customize the chat interface with your company logo and colors.
- Web Presentation — Allow others to view your desktop as you conduct a presentation using the applications on your computer.
- Desktop Control — Take control of a customer’s desktop and offer complete hands-on assistance from your computer.
- Application Sharing & File Transfer — Collaborate with customers as if you were sitting side-by-side with the ability to transfer files and work on documents together.
- Live Connect — Give your customers an instant, toll free way to call directly from a button on your web site.
- HitBox Premium Site Statistics — Detailed, real–time information on where visitors come from; what content, products and services they look at; and how they navigate through your site.
Screenshots:
A complete list of features and side-by-side comparisons are available on the Live Chat Support Software Review HomePage.
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