Features:

Live Chat

Provide visitors with immediate assistance. Explain product options, and answer support-related questions-while customers are still on your site.

• Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they're about to abandon your site
• Canned answers make it easy for agents to answer routine questions and chat with more than one visitor concurrently

Co-Browsing and Joint Form-Fill

Help customers navigate through your site, and complete applications or trouble-tickets.

• Provide hands-on assistance with co-browsing and joint form-fill features
• Push relevant pages to visitors to upsell and cross-sell orders
• Highlight text and use symbols to point out fields

Operator Console

See in real time who's on your site and what pages they're clicking through.

• Get city, state, chat history, connection type, IP address, history of visits to your site, and much more
• Track visitors who exhibit buying behavior; invite them to chat if they abandon an order or shopping cart
• Identify visitors who arrive on your site in response to marketing campaigns and initiatives

Campaign Viewer/LiveKeyword

Get real-time insight into all marketing campaigns that drive visitors to your site.

• Get in-depth details about visitors — grouped by each campaign — the minute they arrive on site.
• Use immediate campaign feedback; implement any enhancements needed.
• Provide better customer service and maximize up-selling and cross-selling opportunities.

LiveAnalytics

Optimize online marketing campaigns with Web traffic and conversion reports.

• Complete view of user activity, referral sources, keyword analysis, and more
• Track leads and sales conversions to see which sources refer the most profitable visitors to your site