Features:

• Text Chat - Interact in real time with visitors to your web site.
• Real Time Traffic Monitoring - Monitor your web site traffic in real time. Track what pages customers visit, where they come from and how much time they spend on your site.
• Web Based Administration - View statistics, add accounts or modify features from anywhere in the world using a standard web browser.
• E-Mail Signature - Allow customers fast access to your personnel by adding Livehelper buttons to your e-mail signatures.
• Operator to Operator Chat - Operators can chat with any other operator logged in under your company, even if the operator is logged in from another office or a remote location.
• Customizable Button with Status - Create custom buttons for your web site that integrate with the style of your site and change depending on the availability of assistance.
• Support Schedule - Outside your company's normal business hours, customers are notified of the next time that your online personnel will be available. Customers also have the option to leave an electronic message, automatically sent to your e-mail address.
• Groups - Divide your personnel into categories allowing calls to be routed to specific departments.
• Hyperlinks and Images - Include clickable links and images in your text chats.
• Preset HTML - Include HTML elements and formatting in your text chats.
• Chat Transcripts - Review the transcripts of any chat that takes place on your site, online 24 hours a day, to check for consistency and quality.
• Basic Stats - Basic operator statistics including Call Volume, Average and Total Call Time.
• Preset Text Messages - Save time and ensure consistency by storing common responses for fast access.
• Real Time Spell Check - Identify and correct spelling mistakes as you type.
• Transfer - Transfer calls from one agent to another in real time.
• Push Pages - Instantly send your visitors directly to the page they're looking for.
• Visitor Profile and Info - Operators have instant access to a profile of the visitor containing computer information, pages visited, previous chat transcripts and operator notes.
• Customizable Interface (Skins) - Customize the customer chat box to match your own logo and color scheme.
• Pull and Live Interaction - Proactively offer users help with the click of a button.
• Survey - Poll customers after they have completed a chat to ensure customer satisfaction.
• SSL Secure Chat - Encrypt chats up to 128bit to ensure privacy and security.