LiveChatNow! Reviewer's Comments
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LiveChatNow!, our number 3 ranked chat service and "TopTenREVIEWS Bronze Award Winner" is one of the least expensive chat services available. LiveChatNow! is a bargain-especially for businesses that need several operators. You can have as many chat operators as you want for a set operator fee of $99.50 a month-this is nearly the same as it would cost for five operators ($97.50). If you use more than four chat operators, opt for the unlimited operator plan.
LiveChatNow! Screenshots. Click to Enlarge
Ease of Use:
LiveChatNow! was simple to use but not quite as easy as higher ranked programs. Though controls were not as intuitive, once we learned to use the program we were pleased with its performance.
Setup Ease:
LiveChatNow! setup was somewhat confusing because the software doesn't tell you what steps to take next. We completed setup without a hitch, but this took longer than expected because we had to figure out the setup order on our own.
Multi-Tasking Ease:
Though available, multi-tasking in LiveChatNow! was not a simple chore. We found this same issue prevalent in LiveChatNow! as in many of the lower-ranked products. We couldn't access all the features we needed from the customer chat window in use. The act of balancing multiple chats is difficult for many seasoned operators, let alone a newbie.
Monitoring Capabilities:
This software offers almost every tracking and monitoring feature we review, including live keywords. LiveChatNow! doesn't offer the ability to track visitor footprints.
Feature Set:
LiveChatNow! offers every chat operator convenience feature we review, including a built-in spell checker. The service doesn't offer many marketing features (except for the ability to advertise to customers using a banner ad in your chat window).
Help/Support:
We found LiveChatNow! telephone help suitable, but their on-site chat service was almost never available; this was frustrating.
Scalability:
Livehelper offers an "unlimited" plan to cover companies that need multiple operators. Upgrading your chat plan is simple. You can have as many chat operators as you want for a set operator fee of $99.50 a month-this is nearly the same as it would cost for five operators ($97.50). If you use more than four chat operators, opt for the unlimited operator plan.
Summary:
Though LiveChatNow! doesn't offer you all the bells and whistles, we felt it was a solid, basic program. This is the perfect program for an online business owner who needs many chat operators without a premium price.
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