Live2Support Product Details

You may also be interested in these review sites... eCommerce Software Website Creation Software Email Marketing Services Web Hosting Website Template Services

Features:

• Real time Text Chat and Site monitoring — Actively you invite your visitor to talk with you. You are 24x7x365 days at your customers call. No call missing, no sales delay and no pending support.
• Monitor website traffic in real time — Monitor your website traffic in real time. Track visitors from where they came from and record various useful information such as IP address...
• Extensive visitors information — Extensive visitor's details - which page visitor viewing, how long visitors stays on your web site, from where they are coming, what operating system and web browser using and Geo location etc.
• IP based, no visitor Login require for Chat — Your site visitors simply click the Live2support icon on your website or in your mailers to chat with your support executives in real-time. Simple and easy chat no plug-ins or downloads are required for your site visitors.
• Hosted application software no specific platform require — Our solution is hosted application software. You do not require any specific requirement on your server or on your monitoring computer. Your monitoring computer requires only any web browser (Internet Explorer (4+) or Netscape Communicator (NS4+) with JavaScript enabled.
• No download of Software and install mandatory — We have dual interface option. You can use web base interface to monitoring/chatting you do not require any software to download. Simply login on live2support.com and start monitoring and chat from any computer & anywhere. You can also use windows application (Win32) for monitoring and chatting with visitors on your web site. Very simple application just download and install. You can minimize this to your computer system tray and continue other work with out noticing application.
• Clear notification on chat request —Visual and audio notification - if any visitor request for chat -a ring sound and popup of your monitoring window notify you immediately about visitor chat request.
• Multiple Support executives — You can have multiple support executives on different computers and different locations. Any time any where.
• Offline messages — In case your support executives are offline, an offline/leave message graphic will be displayed on your site. Offline messages will be delivered to your support email address.
• Visitors Log (Hits log and Analysis) — Visitors log, hits count, daily unique and monthly unique counts. Detailed log of visitors and their referrer, URL accessed, time zone, time and IP address etc. Logs will be recorded even if you are off-line. Even you can also see the country wise visitors report.
• PPC tracking and Hits report — Real time tracking of your advertisement campaign and PPC in visitor monitoring window. Hits log report for PPC/Advertisement campaign as you defined. What you are paying and what exactly you are getting.
• Chat history pop-up on chat pickup — When you pickup chat. If that visitor has any pervious chat history, a chat history window will pop and you can easily refer previous chat session.
• Various Customizable options or template to choose — Various customizations are available for your chat pop window and live2support graphics. We have various templates to choose for best match with your web site.
• Customizable visitor chat window — Visitor chat window is customizable to match your web site look and feel. You can change top graphic of chat window. You can resize, change color and font of chat window.
• Your own language customization for visitor chat window interface - You can change all standard messages (text) in visitor chat window in any language as per your requirement.
• Proactive chat invitation — You can send a chat invitation to visitors of your web site to chat with you.
• Chat Transcripts — Administrator/Support executive can view the transcripts of previous chats, while they are chatting. Administrator have controls on all executives chat transcripts
• Push Pages —Guide your visitors directly to web page or web site you want to show them or they are searching for.
• Canned responses (Predefine responses) — You can have an numbers of predefine responses, on simple selections inserted in your chat box. Saves lot of time, makes easy to support executives and standardize your chat sessions.
• IP blocking — You can block IP address(es) for not to display live support icon and not to allow chat with you. At any point of time you can release blocked IP address
• Various Administrative options such as setup of additional operators, transcripts monitoring etc. - Live2Spport provide two types of executive's one administrative support executive and other support executive. Administrator authorized to add push urls, predefined responses and add/edit executives etc.
• Support Operators Reporting – Rating and Login time log — Reports on rating of Support Executives by visitors after chat and login/logout report of executives. Our application allow visitor to rate chat session. Application also keeps record of login/logout time of support operators
• Fast and easy navigation. — Designed for easy in navigation and faster in accessing. Usage of less resources on your computer and network. Monitoring window is optimized for quick loading.
• Faster and easy in integration — Integration in less than thirty minutes and start monitoring/chatting immediately from your website. No software download and installation.
• Single Support Executive and Multiple Chat Session — Support executive can initiate/handle multiple chat session at the same time. All chat session will be on one to one chat basis.

More calls attended at the same time with less number of executives.

• Chat transfer and Messaging to Other Executive — One executive can transfer running chat session to another support executive. Executive can send message to other executives. Executive can recent messages at their ease
• Chat Sharing — Two executive can share one chat session. Chatting executive can invite other executive (expert of other area) to participate in the current chat session.
• Administrator Chat Monitoring — Administrator can monitor any current chat and later on administrator can also see executives chat transcript.
• Typing Status of visitor/operator during chat — Notification of typing status to either side. Support operator will be notified when visitor is typing and visitor also notified when support operator is typing.
• Your own graphics for online/offline You can place your own graphics from your own web site for your online or offline status instantly.
• Proactive Pop–ups or proactively change visitor's browsed page - Send a pop-up window of special offer or change visitor current page with some special page you would like to show to visitor while visitor is on your web site.

Screenshots:

A complete list of features and side-by-side comparisons are available on the Live Chat Support Software Review HomePage.

©2008 TopTenREVIEWS, Inc.