Ease of Use:  

Live2Support was not as intuitive as other live chat software. The names Live2Support uses to label the features aren't simple to grasp, so previous experience with chat software comes in handy.

Setup Ease:  

Setting up Live2Support was no simple task; you need some technical know-how to do this right.

Multi-Tasking Ease:  

You can run several live chats at the same time but this isn't as convenient in Live2Support as it is in top-ranked live chat programs. The controls you need during a chat are not as handy as they could be.

Monitoring Capabilities:  

Live2Support provides most of the tracking and monitoring abilities we review, but this chat service doesn't offer the power to track visitor footprints or see a website statistics summary.

Feature Set:  

This live chat service offers fewer features than most; Live2Support is a basic, no-frills service. For example, you are not able to spell-check chat messages, share documents, share images, or co-web browse. The service won't allow you to include a floating invitation to chat on your website, or after chatting, allow you to offer a survey to customers or email a chat transcript. Your live chat operators can transfer data with a secure SSL connection, however.

Another limitation-the Live2Support chat package we reviewed will only allow 150,000 hits (visits) to your website each month. These are individual visits; if a person comes to your website, exits, then returns, this counts as two visits. So Live2Support server limits will restrict your potential website growth, so it's best suited for small websites with little traffic. (It may be that other chat servers have similar limits, but only Live2Support revealed this limitation.)

Help/Support:  

We found Live2Support help useful. Every time we visited their website, we noticed the customer service live chat was available.

Scalability:  

Live2Support has a cap at five chat operators. Once you need more than five operators, you must purchase a new package or change to another service. This may work well for companies that don't plan to expand past three chat operators, but this limitation is inconvenient for growing companies.

Though Live2Support doesn't offer you the bells and whistles and unlimited hits on your website, we felt it was a solid program. It is perfect for an online business owner who needs several chat operators, doesn't anticipate rapid growth and doesn't want to pay a premium price.