Live Chat Support Software Books

Online Customer Service for Dummies
by Keith Bailey, Karen Leland; (Paperback -- 273 pages)
Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
by Larry Selden, Geoffrey Colvin; (Hardcover -- 2003-06-02 -- 256 pages -- $18.45)
The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
by Joe Fleischer, Brendan Read, Joseph Fleischer; (Paperback -- 272 pages -- $25.51)
Internet Marketing for Less Than $500 Year: How to Attract Customers and Clients Online Without Spending a Fortune
by Marcia Yudkin; (Paperback -- 2001-09-15 -- 323 pages -- $29.95)
Irc & Online Chat
by James Powers; (Paperback -- 238 pages -- $29.95)
Chat Reference: A Guide to Live Virtual Reference Services
by Jana Smith Ronan; (Paperback -- 2003-07-30 -- 240 pages -- $47.50)
Breakthrough Customer Service: Best Practices of Leaders in Customer Support
(Hardcover -- 456 pages -- $50.60)
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ARTICLES
Live Chat Support Software Definitions
Live Chat: Converting Browsers to Buyers
Live Chat: The Every-Online-Support Solution
Online Customer Support That Works


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