Intelli-Chat Product Details
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Features:
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Pro-Active Chat Feature
A reliable smart pop-up will load one time for your visitor after 10 seconds on the page. If no operator is available, the pop-up will not load.
Operator File Transfer To Visitor
Easily send any file on your computer to a visitor. The visitor simply clicks a link to download and open the file.
Push Web Pages
Once engaged in a chat, click a button from your control panel and "push" any web page into a new browser window to your visitor.
Live Customer Support & Assistance
At any time, a site visitor can request help from your site. In the event all operators are closed, the visitor is then taken to a window where they can contact you by email.
Multiple Operator Control
When your website reaches a level of visitors and chat requests that become to much for a single operator to handle, simply add another operator. This is done in an instant by having one of your sales team logon as an operator.
Chat Transfer
When multiple operators are available and a visitor needs to resume a chat session with a specific member of your sales team, Intelli-ChatT gives you the ability to transfer that visitor to another operator.
Visitor Referral Page Information
From the operators control panel, you can easily see the last page the visitor has accessed before initiating a chat session with them. This gives you the opportunity to target the welcome message sent to the visitor. This feature also allows you to see where your visitor on your website and also what pages they have viewed on your site.
Frequently Used Responses
In certain circumstances, an operator may find themselves answering similar questions again and again. Intelli-ChatT gives the operator the ability to configure any number of canned responses to supplement personal replies and streamline the handling of multiple concurrent customers.
Send Preset Messages/Responses
You will find that the majority of your visitors will ask the same basic questions time and time again. Using the message preset feature allows you to quickly and easily send pre-typed messages by simply making a selection from a drop-down menu, then click send. This saves you time and allows you to effectively handle more simultaneous chat sessions with ease.
Monitor Multiple Websites
A single operator may monitor several sites simultaneously. This allows a small sales force to monitor multiple stores all at the same time.
Multiple Simultaneous Chat Requests
Operator can respond to multiple requests from various visitors all at a time.
Portable Operator Control For Independent Monitoring
You can monitor your websites from anywhere, all you need is an Internet connection. Simply login to your operator control panel to begin.
Website Statistics
Intelli-ChatT stores information about each visitor accessing your web-pages. You'll see the visitors IP address, how long they have viewed each web page, where they came from, their operating system, and what web browser they are using.
Save & Print Chat Sessions
Both the operator and visitor have the option to save and/or print the text from a chat session.
Personalized, Interactive Chat Experience
Before the visitor can initiate a chat session, they must enter a first name into the login panel. You can set the name of the visitor you are chatting with for more personal effect.
Customizable Interface
You get a system that is completely customizable to fit your website theme. Everything from the colors to backgrounds, icons, and images can be modified so that Intelli-ChatT integrates seamlessly into the design of your website.
Sound Notification
As chat window pops-up, a new visitor enters your site, a new message arrives during a live chat session, you will hear a sound byte. This too can be customized and/or turned off or on at will.
A complete list of features and side-by-side comparisons are available on the Live Chat Support Software Review HomePage.
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