Live Chat Support Software Review

Live Chat - Turn Browsers into Believers

By allowing operators to interact with online customers and respond quickly to their questions, live chat services can help you convert web queries into customers and site traffic into transactions.

Rank	#11	#12
Excellent Very Good Good Fair Poor	SiteChat	Intelli-Chat
Excellent Very Good Good Fair Poor
Reviewer Comments
Monthly Price	$14.95	$149.95

Overall Rating
Ratings
Ease of Use
Setup Ease
Multi-Tasking Ease
Monitoring Capabilities
Feature Set
Help/Support
Scalability
View Specifications	Go!	Go!
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Additional Pricing Info.
1 operator per month	$29.99	$149**
5 operator per month	$29.99	N/A
20 operator per month	$29.99	N/A
Setup Fees
Max Number of Operators	Unlimited	1 per box
Cost per month for additional Operator	$29.99	N/A
Features
Online/Offline Status
Online/Offlline Messaging System
Built-In Chat Buttons/Images
Customizable Chat Buttons
Customizable Chat Window
Remote Administration
Self-Generating Scripts
Chat Operator Convenience
Sound Alerts
Visual Alerts
Canned Greetings
Modify Canned Greetings
Built-In Spell Checker
Preview Text Before Visitor Sends Message
Multiple Chat Sessions
Chat Transfer to Other Operators
Chat Customer Convenience
Typing Indicator
eMail Chat Transcripts
Force Images
Force Webpages
Document Sharing
Co-Web Browsing
Marketing Features
Floating Invitation to Chat
Live Keywords
Advertising Features
Customer Survey
Safety Features
SSL Secure Data Transfer
Block IP Addresses
Tracking Abilities
Repeat Visitor Identification
Visitor History/Transcripts
Track Visitor Refer
Track Visitor Footprints
Traffic Monitoring Abilities
Real-Time Visitor Monitoring
Real-Time Visitor Alert
Proactive Invitation
"Who Is" Browser Lookup
Website Statistics Summary
Capture of Visitor Data
Customer Support
24/7 Support
Live Chat Support
eMail Support
Toll-Free Telephone Support
Supported Configurations
Windows Vista
Windows XP

Reviewer Comments
Monthly Price	$14.95	$149.95