Boldchat Product Details

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Features:

Live Chats - Free Features

• Standard Chat Buttons
• Multiple Website Support
• Chat Buttons on Secure Pages
• Chat Buttons in Email Signatures
• Instant Loading Chat Window
• Resizable Chat Window
• Auto-Link URLs
• Unicode Support
• Chat Queue
• Standard Chat Alerts
• Related Chats
• Related Visits
• Sorting
• Hiding/Showing/Moving Columns

Live Chats - Standard Features

• Online Chat History
• Pre-Chat Survey
• Customizable Chat Buttons
• Answer Chat Timeout
• Block Auto-Browser URL's
• Canned Message Folders
• Variables for Canned Messages
• Auto-Switch Chat Buttons
• Typing Indicator
• Sign-In as Away
• Advanced HTML Support
• Customize Row Formatting Rules
• Push Link
• Customizable Logo
• Colors, and Fonts
• Join Chat
• Print Chats
• Assign Chats
• Auto-Browser
• Multiple Language Support
• Email Chats to Visitors
• Email Chats to Operators
• Unavailable Email Form
• Spell Checker
• Customizable Alerts
• Flag Chats
• Block Visitor from Chats
• Canned Messages
• Answer & Greet
• User Defined Folders
• Filtering
• Setup Chat Rules
• Grouping

Live Chats - Advanced Features

• Auto-Invites
• Secure Chats
• Geo Location
• Post-Chat Survey
• Department targeted chats
• Visit IP Ignore List
• Discuss Chats
• Hot Key Canned Messages
• Search Chats
• Reports
• Invite to Chat
• User Defined Categories
• User Defined Statuses
• Custom Fields
• Folder Permissions

Visitor Monitoring - Standard Features

• Real-Time Visitor Monitoring
• IP and Reverse IP
• Entry URL Tracking
• Current URL Tracking
• Page View History Tracking
• Return Visitor Tracking
• Custom Visitor Info
• Referer URL Tracking
• Online Visit History
• Related Chats, Related Visits
• Sorting, Filtering
• Grouping
• Hiding/Showing/Moving Columns
• User Defined Folders

Visitor Monitoring - Advanced Features

• Auto-Invites
• Geo Location
• Search
• Reports
• Folder Permissions

eCRM Contact Management - Features

• Assign
• Flag
• Discuss
• Search
• Reports
• Related Chats
• Related Emails
• Related Tickets
• Related Visits
• Sorting
• Filtering
• Grouping
• Hiding/Showing/Moving Columns
• User Defined Folders
• Folder Permissions
• User Defined Categories
• User Defined Statuses
• Custom Fields

eCRM Ticket Management - Features

• Assign
• Flag
• Discuss
• Print Ticket
• Search
• Reports
• Related Chats
• Related Emails
• Sorting
• Filtering
• Grouping
• Hiding/Showing/Moving Columns
• User Defined Folders
• Folder Permissions
• User Defined Categories
• User Defined Statuses
• Custom Fields
• User Defined Report Folders

Screenshots:

A complete list of features and side-by-side comparisons are available on the Live Chat Support Software Review HomePage.

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