Features

Optimize
If your operators routinely handle two or more simultaneous chats or you routinely have chats waiting in queue, Premier will optimize your operators productivity by distributing chats according to availability and skill set. The increased productivity will translate into more sales and satisfaction at less expense.

• Customizable automatic distribution engine
• Simple, easy agent interface
• Productivity Reports
• Robust canned messaging

Security, Stability & Control
BoldChat is hosted in a SAS-70 Tier 1 datacenter with fully redundant architecture so your data is secure and always available. Customers in more than 70 countries have customized BoldChat to meet their business goals. Features include:

• SSL Encryption & Guaranteed Uptime
• Supervisor Permission Control
• Windows OS and multi-browser compatible
• Unlimited Chats, Agents, Departments
• Robust reports and available API
• Customize yourself or contract with Professional Services

Instant Connections
HTML-based technology means faster, more reliable connections with your customers. No need for plug-ins, no java, no customer downloads and no browser incompatibility. The BoldChat software includes:

• Easy view Search Engine terms
• Online display of prior visits and chats
• Instant reporting, indefinite storage
• Keyword search across chat and email histories