Boldchat 2009 - TopTenREVIEWS

TopTenREVIEWS

TopTenREVIEWS - Gold Award - Awarded for excellence in design, useability and feature set

Boldchat is easy to set up and works well. Boldchat is used by more than 12,000 active websites and seem to have a loyal following. With demonstrably fewer features and monitoring capabilities than some of our higher–ranked software, we found it difficult to justify the price. To utlize all of Boldchat’s features you need to subscribe to there most expensive program. There are better options that will give you more for the money.

We reviewed the eCRM single operator plan for Boldchat at $79 a month. Boldchat also offers a basic and pro plan at $29 and $49 respectively. Additional operators can be added and Boldchat gives percentage discounts. The more users you have the bigger the discount.

Ease of Use:

We felt Boldchat was easy to use.

Setup Ease:

Boldchat was simple to set up; the instructions were well written.

Multi-Tasking Ease:

You can have multiple chats at once, but Boldchat's navigating features needed to serve customers take time to use; making multi-tasking workable, but challenging.

Monitoring Capabilities:

Tracking tools include visitor footprints, tracking visitor referal and repeat visitor identification. They also include several traffic monitoring features, such as visitor monitoring and alerts, visitor data capturing, and proactive invitations.

Feature Set:

Boldchat includes a mile long list of features. They have an online/offline message system, the ability to force webpages, auto–invite, hot key canned messages and more. Specific to the eCRM plan are features like, user defined folders, user defined statuses, auto–thread emails and many more. The addition of popular marketing and safety features would make the package more attractive.

Help/Support:

Boldchat offers both email, and live chat support.

Scalability:

Boldchat is a service that can grow with your company. You aren’t limited when adding new chat operators.

Summary:

We felt Boldchat was a fair program. This service works well if you are willing to pay for it.