Software » Internet / Ecommerce » Live Chat Support Software Review
2015 Best
Live Chat Support Software Review
REVIEWS AND COMPARISONS
Displaying 2 - 10 of 10 « prev | next »
Ratings
Overall Rating
Host Environment
Program Functions
Tracking & Monitoring
Integration
Help & Support
9.83
9.43
9.25
9.03
8.92
8.75
8.20
7.63
7.57
6.88
10.00
10.00
10.00
10.00
10.00
10.00
10.00
8.25
8.25
8.25
9.32
8.75
8.00
8.00
8.75
8.00
8.75
7.33
8.00
7.33
10.00
10.00
10.00
10.00
10.00
10.00
8.75
10.00
10.00
5.00
10.00
8.25
8.25
6.75
6.00
5.00
1.75
3.25
1.75
5.00
10.00
10.00
10.00
10.00
8.25
10.00
10.00
8.25
8.25
8.25
Rankings
Displaying 2 - 10 of 10
Live Chat Support Software Review
Host Environment
Online/Offline Messaging System
?
Customizable Chat Window
?
Customizable Chat Buttons
?
Remote Administration
?
Mobile Phone Option
?
Customizable API
?
 
 
Program Functions
Document Sharing
?
 
Internal Operator Chat
?
 
Pre & Post Chat Surveys
?
Create & Track Campaigns
?
 
 
Foreign Language Option
?
 
 
 
 
Co-Web Browsing
?
 
 
 
 
Real-Time Translation
?
 
 
 
 
 
 
 
Video Chat
?
 
 
 
 
 
 
 
 
Tracking & Monitoring
Proactive Chat Invitation
?
Track Visitor Footprints
?
 
Track Visitor Referral
?
 
Visitor Chat History
?
Repeat Visitor Identification
?
Geographic Location
?
 
Real-Time Visitor Monitoring
?
IP Address Blocking
?
 
 
Integrations
Google Analytics
?
Facebook
?
 
 
 
Salesforce
?
 
$
$
 
NetSuite
?
 
 
 
 
$
 
 
Zendesk
?
 
 
$
 
 
SugarCRM
?
 
 
 
$
$
 
 
Help & Support
Live Chat
?
Email/Form
?
 
Telephone
?
Tutorials
?
 
Knowledgebase
?
FAQs
?
 
Pricing
Name of Reviewed Product Level
Live Chat
Basic
Team
Professional
Engage
Basic
Standard
Business Basic
Lite
Premium
1 Operator per Month
$21.00
$14.00
$39.00
$29.00
$29.00
$39.00
$30.00
$29.95
$29.95
$29.00
5 Operators per Month
$105.00
$70.00
$195.00
$110.00
$145.00
$195.00
$150.00
$149.75
$59.80
$145.00
10 Operators per Month
$210.00
$140.00
$390.00
$190.00
$290.00
$3900.00
$450.00
$299.50
$109.55
$290.00
Cost per Month for Additional Operators
$21.00
$14.00
$39.00
$29.00
$29.00
$39.00
Varies
$29.95
$9.95
$29.00