123 Live Help Specifications

123 Live Help Product Details

Features:

Chatting Features

Live chat/ Real-time Text Chat
123 Live Help java server enables instant chat between customer and live supporter.

Web-based Client- flash chat client
123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! So the end users don't need to download any plug-in application to chat directly with staff.

One to One Chat
(potential) Customers may chat directly with live supporter on one-to-one base.

Proactive Chat Invitation
Staff may monitor the webpage(s) and proactively invite visitors to offer help.

Visitors Waiting in Queue
Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited.

Chat Transfer
A chat session may be transferred from one supporter to another, so multiple online supporters can collaborate to help one customer.

Canned Answers
Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers.

Auto-detect Customer Language
and display interface language.

Member or Guest
Visitors can choose to directly chat as guest, or register to keep his identity.

Multiple Chat Requests
One staff chatting with multiple people at once is supported.
Also, multiple staff members are supported.

Push URL
Push web pages to the visitor.

Custom UI
Customizable client interface, and a neat GUI as default skin.

Chat Log will be Sent to Email
The transcripts will be sent to customer's email when the conversation is done.

Ask a Question Instantly
Customer may fill in a question in the login panel to enter room with a question being prompted.

Integrate External Database
123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.

Video Module (Only available in v3.2)
Staff and customers talk face to face.

Monitoring Features

Auto-detect User Details
Auto-detect extensive visitors information including IP address and country, display summary in staff window.

Backend Monitor
Admin has overall power to monitor all the live chat conversation.

Sound Notification
Sounds will be played on client login.

Managing Features

Department Management
Department or channel can be added or removed, with this feature; you can even serve multiple websites at the same time.

Account Management
Admin and staff management.

Search Transcripts, Fast and Handy
History is perfectly kept in 123 Live Help and can be searched by date range or even by keyword.

Remarks of Customers
Staff may write memo for any particular customer, and it will be kept for future reference and can be searched.