Software » Internet / Ecommerce » Live Chat Support Software Review
2015 Best
Live Chat Support Software Review
REVIEWS AND COMPARISONS
Displaying 2 - 10 of 10 « prev | next »
Ratings
Overall Rating
Host Environment
Program Functions
Tracking & Monitoring
Integration
Help & Support
9.83
9.43
9.25
9.03
8.92
8.75
8.20
7.63
7.57
6.88
10.00
10.00
10.00
10.00
10.00
10.00
10.00
8.25
8.25
8.25
9.32
8.75
8.00
8.00
8.75
8.00
8.75
7.33
8.00
7.33
10.00
10.00
10.00
10.00
10.00
10.00
8.75
10.00
10.00
5.00
10.00
8.25
8.25
6.75
6.00
5.00
1.75
3.25
1.75
5.00
10.00
10.00
10.00
10.00
8.25
10.00
10.00
8.25
8.25
8.25
Rankings
Displaying 2 - 10 of 10
Live Chat Support Software Review
Host Environment
Online/Offline Messaging System
Customizable Chat Window
Customizable Chat Buttons
Remote Administration
Mobile Phone Option
Customizable API
 
 
 
Program Functions
Document Sharing
 
Internal Operator Chat
 
Pre & Post Chat Surveys
Create & Track Campaigns
 
 
Foreign Language Option
 
 
 
 
Co-Web Browsing
 
 
 
 
Real-Time Translation
 
 
 
 
 
 
 
Video Chat
 
 
 
 
 
 
 
 
Tracking & Monitoring
Proactive Chat Invitation
Track Visitor Footprints
 
Track Visitor Referral
 
Visitor Chat History
Repeat Visitor Identification
Geographic Location
 
Real-Time Visitor Monitoring
IP Address Blocking
 
 
Integrations
Google Analytics
Facebook
 
 
 
 
Salesforce
 
 
 
 
NetSuite
 
 
 
 
 
 
 
Zendesk
 
 
 
 
 
SugarCRM
 
 
 
 
 
 
 
Help & Support
Live Chat
Email/Form
 
Telephone
Tutorials
 
Knowledgebase
 
FAQs
 
 
Pricing
Name of Reviewed Product Level
Live Chat
Basic
Team
Professional
Engage
Basic
Standard
Business Basic
Lite
Premium
1 Operator per Month
$21.00
$14.00
$39.00
$29.00
$29.00
$39.00
$30.00
$29.95
$29.95
$39.00
5 Operators per Month
$105.00
$70.00
$195.00
$110.00
$145.00
$195.00
$150.00
$149.75
$59.80
$195.00
10 Operators per Month
$210.00
$140.00
$390.00
$190.00
$290.00
$3900.00
$450.00
$299.50
$109.55
$390.00
Cost per Month for Additional Operators
$21.00
$14.00
$39.00
$29.00
$29.00
$39.00
Varies
$29.95
$9.95
$39.00