Software » Internet / Ecommerce » Live Chat Support Software Review
2014 Best
Live Chat Support Software Review
REVIEWS AND COMPARISONS
Displaying 2 - 10 of 16 « prev | next »
Ratings
Overall Rating
Host Environment
Operator Capabilities
Tracking & Monitoring
Ease of Use
Help & Support
10.00
9.63
9.57
9.32
9.13
8.98
8.88
8.70
8.53
8.25
8.10
7.90
7.70
7.53
6.38
5.95
10.00
9.50
9.38
9.38
8.75
8.75
8.75
9.38
8.13
8.13
8.13
7.50
7.50
8.13
6.88
5.63
10.00
9.38
9.38
9.38
8.75
9.38
8.75
8.13
8.13
8.13
7.50
7.88
7.50
7.88
7.50
5.63
10.00
10.00
10.00
8.75
10.00
8.75
8.75
8.13
8.75
8.75
8.75
7.88
7.50
7.50
6.25
7.50
10.00
10.00
9.38
9.38
8.75
8.75
8.75
9.38
8.75
8.13
8.13
8.13
7.50
7.50
6.25
5.63
10.00
9.38
10.00
10.00
10.00
9.38
10.00
8.13
10.00
8.13
8.13
8.75
9.38
5.00
2.50
5.00
Pricing
1 Operator per Month
$21.00
$14.00
$99.95
$49.00
$69.95
$80.00
$39.00
$39.00
$49.00
Not Listed
$9.95
$99.00
$179.00 (Lifetime)
$19.50
$39.95
$39.95
5 Operators per Month
$105.00
$70.00
$499.75
$195.00
$129.80
$400.00
$195.00
$139.00
$245.00
Not Listed
$49.95
$401.40
$299.00 (Lifetime)
$78.00
$199.97
$65.95
20 Operators per Month
$420.00
$980.00
$1,999.00
$600.00
$429.05
$1600.00
$780.00
$514.00
$980.00
Not Listed
$199.95
$1,430.55
$749 (Lifetime)
$370.50
$799.00
$260.95
Cost per Month for Additional Operators
$21.00
$14.00
$99.95
$30.00
$19.95
$80.00
$39.00
$25.00
$49.00
Not Listed
$9.95
$99.00
$179 (Lifetime)
$19.50
$39.99
$13.00
Max Number of Operators
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
20
Unlimited
Host Environment
Online/Offline Messaging System
Customizable Chat Window
Customizable Chat Buttons
Remote Administration
Flexible & Customizable API
 
 
 
 
 
Marketing Features
Floating Invitation to Chat
Pre & Post Customer Survey
Mobile Option
 
 
Real-Time Language Translation
 
 
 
 
 
 
 
 
 
 
 
Create & Track Campaigns
 
 
 
 
Operator & Customer Convenience
Sound & Visual Alerts
Customized Pre-Programmed Greetings & Responses
Built-in Spell Checker
 
 
Engage in Multiple Chat Sessions
Share Links
 
Chat Transfer
Typing Indicator
Internal Operator Chat
 
Document Sharing
 
 
 
 
 
 
Co-Web Browsing
 
 
 
 
 
Tracking & Monitoring
Proactive Chat Invitation
Track Visitor Footprints
Track Visitor Refer
Visitor Chat History
Repeat Visitor Identification
 
Geo-Location
Real-Time Visitor Monitoring
 
Help & Support
Live Chat Support
 
Email/Form Support
Telephone Support
 
Tutorials
 
 
 
Knowledgebase
 
 
 
 
 
FAQs
 
 
 
 
 
 
 
 
Integrations
Salesforce
 
 
 
 
 
 
Google Analytics
 
 
 
 
 
 
Facebook
 
 
 
 
 
 
 
 
Supported Configurations
Windows 8
 
Windows 7
Windows Vista
Windows XP
Mac OS
 
With Silverlight